You have rights.
At Sacred Rides, our aim is to ensure your entire experience with us, from the moment you book your Ride to the moment you set foot back on home turf, is as enjoyable and stress-free as possible. Which is why we’ve put in place - and stand firmly behind - our ground-breaking Rider (i.e. our Customer) Happiness Policies, with a number of services and extras we feel will be of incredible value to you.
Our Rider Happiness Policies
1. Our Ride Guarantee
2. Guaranteed Departures
Every departure we schedule is guaranteed. Once you book your spot, you're going! We'll never cancel a trip due to low numbers.
3. Risk-Free Booking Window
After putting down a deposit, you can cancel at any point during the first 14 days after booking and get a 100% refund. This buys you 2 weeks to sort out flights, vacation time, etc. and not have to worry about someone else taking your spot(s). If you do need to cancel, please simply give us a call at 1-888-423-7849 (weekdays 9:30am – 4:30pm EST) or email us at firstname.lastname@example.org
4. Lifetime Deposit
With Sacred Rides, you never have to pay a cancellation fee. If something unexpected comes up, get in touch with us – as long as you give us 60 days notice, your deposit will be good forever, whether you use it for the same trip or transfer it to another one.