No Cancellations, Ever
Book your spot on a Sacred Ride, and you're going. We won't ever cancel a trip due to low numbers!
Once you're signed up you can feel 100% confident in booking your flight!
Our goal is total satisfaction with your Ride.
If, for some reason, we haven't lived up to your expectations, just let us know and we'll give you a free Ride (of equal or lesser value) for free, no questions asked.
And if you're not 100% satisfied with your free Ride, we'll give you a full refund.
Our Lifetime Deposit policy protects you from unexpected events that may cause your trip to be cancelled or delayed.
If you need to cancel for any reason, your initial deposit is good forever and will remain on file with us until you’re ready to use it. You can even pass it on to a friend.
Plan the perfect trip
From travel insurance to 1-to-3-day trip extensions, end-of-day massages, mountain bike rentals and more, we've got everything to help you plan the perfect trip.
You can easily book add-ons within your personal Rider Dashboard, and if you need more help with planning our travel concierge can help you with some amazing trip extension options, as well as local knowlege and advice!
Similarly skilled Riders
Ensuring you're on the Ride that's right for you and your fitness and skill level - is of utmost importance to us. As is ensuring that other people booked on your Ride are on the right Ride for them.
Which is why our Singletrack and Bring-Your-Partner Rides require an application process - so that we can ensure that everyone joining a Ride is a good fit for that Ride's skill and fitness requirements.
We've got your back
When you're traveling halfway around the world with your mountain bike, you've undoubtedly got a few questions (or a lot).
Which is why we have a dedicated Rider Happiness Manager to help you with all your pre-Ride questions, plus an online Support Desk where you can quickly find answers to hundreds of questions related to our Rides.